HYDERABAD: In a candid reflection on the 2025 flight disruption that left thousands of passengers stranded, IndiGo CEO Pieter Elbers admitted the airline failed its customers for three days, but stressed that the crisis does not define IndiGo’s 20-year legacy.
He addressed the media at the Wings India 2026 Summit in Hyderabad, Telangana. Elbers said swift corrective measures helped stabilise operations within nine days, as the airline resumed carrying nearly 3.7-3.8 lakh passengers daily.
“We let our customers down on those three days, and we apologise… On the 5th day, we began resetting our network. We took a deep cut for the days thereafter and started rebuilding. By the 9th, we were back to stable operations… We tried to inform everyone in a timely manner, offer an alternative, and reroute them to another flight. At the end of December, we were back to 3.7-3.8 lakh customers on a daily basis,” he said.
#WATCH | Hyderabad, Telangana: IndiGo CEO Pieter Elbers says, “…When the other parts of the world are still struggling and are just slightly above the pre-COVID levels, India is now significantly above pre-COVID levels in aviation growth. This year, we turn 20 years young… On… pic.twitter.com/nqmPLl59g2
— ANI (@ANI) January 29, 2026
“We cannot let three days go by, and if you want to make it seven days, define what Indigo has built over 20 years… We have to learn from it. We’re on a journey to become one of the largest operators in the world and an airline that matches the size, potential, and opportunity of India,” the CEO said.
Earlier, the Directorate General of Civil Aviation (DGCA) imposed penalties totalling Rs 22.20 crore on IndiGo Airlines following widespread flight disruptions in early December 2025 that affected more than 3 lakh passengers across the country.
This action follows a comprehensive inquiry ordered by the Ministry of Civil Aviation (MoCA) after IndiGo cancelled 2,507 flights and delayed 1,852 others between December 3 and 5, 2025.
Further, the IndiGo CEO, highlighting India’s rapid aviation growth, said that India has surged well beyond pre-COVID levels while much of the world is still recovering.
Marking 20 years of operations, Elbers noted that IndiGo carried 124 million customers in the last year, operates over 2,200 daily flights across 141 destinations with a fleet of 440 aircraft, and has crossed the $10-billion revenue mark.
“…When the other parts of the world are still struggling and are just slightly above the pre-COVID levels, India is now significantly above pre-COVID levels in aviation growth. This year, we turn 20 years young… On 31 December, we closed the year with 124 million customers. That compares with 113 million the previous year… It places us at number 7 or 8 globally by operation size,” Pieter Elbers said.
“2200 daily flights, a total of 141 destinations, a fleet of 440 aircraft, and last year we crossed the threshold of being a $10 billion revenue company… In 2015, Indigo operated flights to only 21 cities nationwide. Today, we’re flying to 96 cities in India itself. That means 90% of the Indian population lives within 100 kilometres of an Indigo-served airport. That in itself as a way to serve the nation,” he said. (ANI)
I’m still learning from you, while I’m trying to reach my goals. I absolutely enjoy reading everything that is posted on your site.Keep the posts coming. I liked it!
Wow! Thank you! I continually needed to write on my website something like that. Can I take a fragment of your post to my blog?
Hi there, You’ve done a great job. I will certainly digg it and for my part suggest to my friends. I am confident they will be benefited from this website.
But wanna input that you have a very nice internet site, I like the design and style it actually stands out.
With havin so much written content do you ever run into any issues of plagorism or copyright infringement? My blog has a lot of unique content I’ve either created myself or outsourced but it looks like a lot of it is popping it up all over the web without my authorization. Do you know any methods to help prevent content from being ripped off? I’d really appreciate it.
Wonderful web site. A lot of helpful information here. I am sending it to a few buddies ans additionally sharing in delicious. And obviously, thanks to your effort!
Hi! This is my first visit to your blog! We are a group of volunteers and starting a new initiative in a community in the same niche. Your blog provided us useful information to work on. You have done a marvellous job!
An impressive share, I just given this onto a colleague who was doing a little analysis on this. And he in fact bought me breakfast because I found it for him.. smile. So let me reword that: Thnx for the treat! But yeah Thnkx for spending the time to discuss this, I feel strongly about it and love reading more on this topic. If possible, as you become expertise, would you mind updating your blog with more details? It is highly helpful for me. Big thumb up for this blog post!
I’ve recently started a site, the information you offer on this web site has helped me greatly. Thanks for all of your time & work.
I love your blog.. very nice colors & theme. Did you create this website yourself? Plz reply back as I’m looking to create my own blog and would like to know wheere u got this from. thanks
I cling on to listening to the rumor lecture about receiving free online grant applications so I have been looking around for the most excellent site to get one. Could you advise me please, where could i acquire some?
Nice weblog right here! Also your site so much up very fast! What host are you the use of? Can I am getting your associate link for your host? I wish my site loaded up as fast as yours lol
Have you ever thought about including a little bit more than just your articles? I mean, what you say is important and everything. Nevertheless think about if you added some great visuals or video clips to give your posts more, “pop”! Your content is excellent but with pics and video clips, this website could certainly be one of the very best in its field. Wonderful blog!
Hi there, just became aware of your blog through Google, and found that it’s truly informative. I am gonna watch out for brussels. I’ll be grateful if you continue this in future. A lot of people will be benefited from your writing. Cheers!
Good day! Would you mind if I share your blog with my facebook group? There’s a lot of people that I think would really appreciate your content. Please let me know. Thanks
This web site is really a walk-through for all of the info you wanted about this and didn’t know who to ask. Glimpse here, and you’ll definitely discover it.
Undeniably believe that which you said. Your favorite reason appeared to be on the internet the easiest thing to be aware of. I say to you, I certainly get annoyed while people think about worries that they just don’t know about. You managed to hit the nail upon the top as well as defined out the whole thing without having side effect , people can take a signal. Will likely be back to get more. Thanks
Enjoyed examining this, very good stuff, thankyou. “A man may learn wisdom even from a foe.” by Aristophanes.
Wow, incredible weblog structure! How lengthy have you ever been blogging for? you make running a blog glance easy. The full look of your site is magnificent, as smartly as the content material!
Good day! I know this is kind of off topic but I was wondering which blog platform are you using for this website? I’m getting tired of WordPress because I’ve had problems with hackers and I’m looking at alternatives for another platform. I would be great if you could point me in the direction of a good platform.
There are some fascinating cut-off dates on this article but I don’t know if I see all of them middle to heart. There is some validity but I’ll take hold opinion until I look into it further. Good article , thanks and we wish more! Added to FeedBurner as nicely
certainly like your web site but you have to check the spelling on quite a few of your posts. Many of them are rife with spelling problems and I find it very troublesome to tell the truth nevertheless I’ll certainly come back again.
Lovely just what I was searching for.Thanks to the author for taking his clock time on this one.
Hey there just wanted to give you a quick heads up and let you know a few of the images aren’t loading properly. I’m not sure why but I think its a linking issue. I’ve tried it in two different browsers and both show the same results.
I used to be recommended this website via my cousin. I am no longer positive whether this post is written by way of him as no one else recognize such detailed approximately my trouble. You are wonderful! Thanks!
I wanted to thank you for this great read!! I definitely enjoying every little bit of it I have you bookmarked to check out new stuff you post…
I have been exploring for a little for any high-quality articles or blog posts on this kind of area . Exploring in Yahoo I at last stumbled upon this website. Reading this information So i am happy to convey that I have an incredibly good uncanny feeling I discovered just what I needed. I most certainly will make certain to don’t forget this website and give it a glance on a constant basis.
Everyone loves what you guys tend to be up too. Such clever work and coverage! Keep up the fantastic works guys I’ve incorporated you guys to my own blogroll.
Its like you learn my thoughts! You seem to understand a lot about this, like you wrote the ebook in it or something. I believe that you just can do with some p.c. to power the message home a little bit, however instead of that, that is excellent blog. A fantastic read. I will certainly be back.
You are my aspiration, I own few web logs and infrequently run out from post :). “Never mistake motion for action.” by Ernest Hemingway.
Great post. I was checking continuously this blog and I’m impressed! Very useful info particularly the last part 🙂 I care for such info much. I was seeking this certain info for a very long time. Thank you and good luck.
As soon as I discovered this web site I went on reddit to share some of the love with them.
Great wordpress blog here.. It’s hard to find quality writing like yours these days. I really appreciate people like you! take care
Hi , I do believe this is an excellent blog. I stumbled upon it on Yahoo , i will come back once again. Money and freedom is the best way to change, may you be rich and help other people.
I am curious to find out what blog platform you are working with? I’m experiencing some minor security issues with my latest blog and I’d like to find something more risk-free. Do you have any solutions?
Some genuinely fantastic information, Gladiolus I detected this.
I have learn a few good stuff here. Definitely worth bookmarking for revisiting. I wonder how so much attempt you set to create this kind of excellent informative website.