MUMBAI: Actor Sonu Sood has urged passengers to remain “calm” and stop “targeting” airline ground staff after a series of IndiGo flight delays and cancellations triggered chaos across several airports in India.
The disruptions have left thousands of travellers stranded, leading to heated arguments and shouting matches inside terminals, many of which are now circulating on social media. Over the past few days, multiple videos have gone viral showing angry passengers confronting staff members and demanding clarity on flight schedules.
Sood took to X (formerly Twitter) on Saturday morning to share a video message condemning the behaviour of passengers who were seen yelling at airline employees. While explaining that he understood the “frustration” and “pain” caused by long delays, he urged people to be compassionate towards staff who are equally “helpless.”
“Friends, this video is a small message for those who have been suffering for the past 2-3 days on IndiGo flights. My own family was travelling, and they had to wait for 4.5-5 hours. Then, the flight finally took off and reached its destination. Many flights didn’t take off, many were cancelled, and many people couldn’t attend weddings. Meetings were cancelled, events were cancelled.”
“But the saddest thing was seeing how people were shouting at the ground staff at the airports. I know in such situations, there is frustration, there is pain, and you end up taking out your anger. But imagine yourself in their shoes. Those who are helpless themselves don’t know what the future schedules are, whether the flights will take off or not. And those who get messages from above can only pass them on to you,” Sood continued.
“…As responsible citizens, it is very important for us to make sure that we do not react to them because they are helpless and they do not have any answers. Please try to stay calm. Control your anger and respect them,” Sood further said.
“A delayed flight is frustrating, but remember the faces trying to fix it. Please be nice and humble to the IndiGo staff; they are carrying the weight of cancellations too. Let’s support them.” @IndiGo6E pic.twitter.com/rd3ciyekcS
— sonu sood (@SonuSood) December 6, 2025
Meanwhile, on Friday, the Directorate General of Civil Aviation (DGCA) ordered the constitution of a high-level, four-member committee to conduct a comprehensive review and assessment of the circumstances that led to widespread operational disruptions at IndiGo Airlines in recent days. (ANI)
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It’s good to see someone with influence, like Sonu Sood, speaking up for ground staff who often bear the brunt of passengers’ frustration during delays. They really are in a difficult position.
My question is: beyond raising awareness, what practical steps can airlines or authorities take to better support these front-line workers during operational crises like mass delays?
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