MUMBAI: Actor Richa Chadha criticised online travel company MakeMyTrip and airline Air India for their ‘poor’ services, reflecting a wider call for improved service and ethical practices in the travel industry. This comes after Chadha posted an update about how her problem has been rectified, hours after criticising their services.
Taking to X, she wrote, “Within hours of this tweet, I received the entire refund! For 2 weeks my assistant had followed up, to no avail. @makemytrip said the refund hadn’t come through from @airindia, hence the delay. I received one call from Air India’s SOCIAL MEDIA team, not their customer service. I guess, they’re bothered by appearances, not poor service. Customers, plz always use your voice, big companies don’t care about you per se, they care about their image”.
The actor also questioned whether their services would have been prompt for a general passenger. “And MMT and Air India, I appreciate all the help, thanks. Do ask yourselves – would you have been so prompt if it wasn’t a celebrity? If your answer is yes, PLZ READ THE COMMENTS UNDER THE TWEET : you will find ordinary customers with unsolved queries. Solve them. You have your work cut out for you, and trust me, this is the kind of positive PR money can’t buy. Happy new year everyone,” she mentioned.
Update : Within hours of this tweet, I received the entire refund! For 2 weeks my assistant had followed up, to no avail. @makemytrip said the refund hadn’t come through from @airindia , hence the delay. I received one call from Air India’s SOCIAL MEDIA team, not their customer… https://t.co/TyoxWBzvNo
— RichaChadha (@RichaChadha) December 31, 2023
On Saturday, in her long post, Richa criticised online travel companies MakeMyTrip and Air India for their services. She stated that her flight was cancelled without notice and that she was unable to obtain a refund through the travel company’s website.
She wrote, “SCAM ALERT! @makemytrip @airindia…Perhaps the best way for substandard airlines to make a quick buck is to cancel flights without intimation, or change timings so you miss your connections! With the collusion of so-called convenient flight booking portals like @makemytrip .”
She called the customer services “Thakela” and “scamsters”. “Thakela customer service at MakeMyTrip will ensure there’s no option for you to claim a refund, try it! If they owe you money, your booking id will “not exist”! Rude customer care chicks at Air India will ensure your business class fare is pocketed, won’t even apologise for nging timings last minute or being arrogant! Do yourself a favour, avoid these 2 SCAMSTERS in 2024! I hope your companies endure more losses than you have in all of your collective histories, saste cheats!..#BlacklistAirIndia #BanMakemytrip,” she added.
After her post, MakeMyTrip responded, “Hi, regret for any inconvenience caused. We request you to kindly share your booking ID via DM so that we can resolve your concern at earliest.—-Diksha https://twitter.com/messages/compose?recipient_id=67537455 – – Diksha”
Hi, regret for any inconvenience caused. We request you to kindly share your booking ID via DM so that we can resolve your concern at earliest.—-Diksha https://t.co/jq6HypVoAf – – Diksha
— MakeMyTrip Care (@makemytripcare) December 30, 2023
Earlier, the Confederation of All India Traders (CAIT) has alleged misuse of Indian travellers’ data by online travel company MakeMyTrip and expressed concern over data security and uneven competition in the travel and tourism sector. The CAIT urged the government to examine the business modules of such companies and ensure necessary action if required.
Raising a big question mark on some big companies having Chinese investments operating in India’s travel and tourism sector, it said this had disrupted the domestic involvement in this sector and by collecting huge data of travellers through transactions, the possibilities of misuse or transfer of data and creation of an uneven level playing field are apprehended.
On the work front, Richa was seen in ‘Fukrey 3’. She and Ali Fazal are all set to come up with ‘Girls will be Girls’, a film made under their production banner.
Directed by Shuchi Talati, the film is a compelling story set in a boarding school in a small Himalayan hill town in northern India and follows the journey of Mira, a 16-year-old girl whose rebellious awakening is intertwined with her mother’s unfulfilled coming-of-age experiences.
The cast includes multi-award-winning Malayalam film actress Kani Kusruti, and Jitin Gulati alongside debutants Preeti Panigrahi and Kesav Binoy Kiron in lead roles. (ANI)