Sometimes customer service can fix a bad experience, but not always. A simple pair of glasses or a basic jacket that always works is worth a lot. Jewelry is another category where quality can be very different from photos.

If anyone is interested in real user experiences, I sometimes write short notes about the shops I test.
You can find one of the pages here:

check this link

Sometimes customer service can fix a bad experience, but not always. If they reply politely and give detailed answers, I feel more relaxed. Price is important to me, but quality and comfort are even more important in the long run. Many people do not mind waiting if they understand what is going on. Clear product descriptions save time and reduce the chance of disappointment.

Just sharing my personal feedback.